Privacy Policy — 7bdtk

1 Information We Collect

7bdtk collects personal information about you when you register an account, make a deposit, place a bet, request a withdrawal, contact our support team, or interact with any feature of our platform. The categories of information we collect are described below.

Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile phone number, and residential address in Bangladesh.
• Identity verification (KYC) documents: National Identity Card (NID), passport, birth registration certificate, and proof of address such as a bank statement or utility bill.
• Payment information: bKash wallet number, Nagad wallet number, Rocket wallet number, Upay account details, bank account number and sort code (for bank transfer deposits and withdrawals), and Visa or Mastercard details where applicable.
• Support correspondence: Messages, screenshots, and other materials you submit when you contact our customer support team via live chat or email.
• Responsible gaming preferences: Deposit limits, session time limits, self-exclusion requests, and cooling-off period choices that you configure in your account settings.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Session and usage data: Pages visited, time spent on each page, games launched, bets placed, deposit and withdrawal history, login timestamps, and session duration.
• Location data: Country and city-level location derived from your IP address. We do not collect GPS-level location data from your mobile device.
• Cookies and tracking technologies: First-party cookies, session cookies, and analytics pixels. See Section 5 for full details.

Information from Third Parties

• Payment processors: Transaction confirmation status and fraud risk scores provided by bKash, Nagad, Rocket, Upay, and card payment processors.
• Identity verification services: Confirmation of document authenticity from third-party KYC verification partners where automated document checking is applied.
• Fraud and AML screening: Risk signals from third-party anti-money laundering screening databases where required for high-value transactions.

2 How We Use Your Data

7bdtk uses your personal data for the following purposes. We do not use your data for any purpose beyond those listed here without first obtaining your explicit consent.

Marketing Communications

7bdtk will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, seasonal offers (such as BPL promotions, Eid special offers, or Pohela Boishakh events), and new game launches if you have explicitly opted in to receive such communications during registration or through your account preferences. You can withdraw your consent and unsubscribe from all marketing communications at any time by updating your notification settings within your account or by contacting our support team.

Automated Decision Making

7bdtk uses automated systems to detect unusual account activity, flag potential fraud, and apply responsible gaming interventions such as triggering a spending alert. Where an automated decision materially affects your account — for example, placing a temporary hold on a withdrawal — you have the right to request human review of that decision. Contact our support team via live chat to initiate a human review request.

3 Legal Basis for Processing

7bdtk processes your personal data on one or more of the following legal grounds, depending on the specific purpose of the processing activity:

• Contract performance: Processing that is necessary to register your account, accept your deposits, settle your withdrawals, and deliver the gaming services you have signed up for. Without this processing, we cannot provide our services to you.
• Legal obligation: Processing that is required for 7bdtk to comply with applicable legal and regulatory obligations, including age verification, anti-money laundering checks, fraud reporting, and responsible gaming requirements.
• Legitimate interests: Processing that is necessary for the legitimate interests of 7bdtk, including securing the platform against fraud, preventing abuse of bonus systems, improving our services through analytics, and maintaining the safety of all players on the platform — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Processing that is based on your freely given, specific, and informed consent — particularly for marketing communications and any non-essential personalisation features. You may withdraw consent at any time without affecting the lawfulness of processing carried out before your withdrawal.

Where we rely on legitimate interests as the legal basis for a processing activity, we conduct and document a balancing test to confirm that our interests do not override your rights and freedoms. You may request a copy of any such balancing test by contacting our Data Protection contact at [email protected].

4 Data Sharing & Third Parties

7bdtk does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the specified purpose.

Service Providers and Data Processors

We engage carefully selected third-party service providers who process personal data on our behalf and under our instruction. These include:

• Payment processors: bKash, Nagad, Dutch-Bangla Bank (Rocket), Upay, and international card processors who handle the technical side of your deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party verification services that confirm the authenticity of identity documents submitted during account verification.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed studios receive the minimum game-session data necessary to operate each game. They do not receive your full account profile or payment details.
• Platform infrastructure providers: Cloud hosting and server infrastructure providers who store and process platform data in secure, access-controlled environments.
• Analytics providers: Anonymised, aggregated usage analytics services that help us understand how players navigate the platform so we can improve it. These providers do not receive personally identifiable information.

Regulatory and Law Enforcement Disclosure

7bdtk may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts where we are legally compelled to do so — for example, in response to a lawful court order, a financial investigation, or a request from an anti-money laundering authority. In all such cases, we disclose only the minimum information required to comply with the legal obligation, and we will notify you of such a disclosure to the extent we are legally permitted to do so.

Business Transfers

In the event that 7bdtk undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via your registered email address before any such transfer takes place, and you will retain your rights over your data following the transfer.

5 Cookies & Tracking Technologies

7bdtk uses cookies and similar technologies to operate the platform, remember your preferences, keep your session secure, and understand how players use our services. This section explains the types of cookies we use and how you can manage them.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, restrict cookies to specific sites, and receive alerts when a new cookie is set. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Instructions for managing cookies are available in your browser's help documentation:

• Google Chrome: Settings → Privacy and Security → Cookies and Other Site Data
• Mozilla Firefox: Options → Privacy and Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Cookies and Site Permissions

7bdtk does not use third-party advertising cookies or tracking pixels for behavioural advertising purposes. We do not participate in cross-site tracking networks.

6 Data Security & Retention

Security Measures

7bdtk implements a layered security architecture to protect your personal data from unauthorised access, accidental loss, disclosure, alteration, or destruction. Our key security controls include:

• Encryption in transit: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher (256-bit SSL).
• Encryption at rest: Sensitive data fields, including payment identifiers and identity document references, are encrypted at the database level using AES-256 encryption.
• Access controls: Access to personal data within 7bdtk's systems is restricted to staff members who have a specific operational need to access it. All internal access is logged and reviewed.
• Password security: Passwords are stored as salted cryptographic hashes — we cannot retrieve your password in plain text, and neither can anyone else.
• Infrastructure security: Our platform infrastructure is hosted in secure data centres with physical access controls, regular penetration testing, and continuous monitoring for intrusion attempts.

Data Retention Periods

We retain your personal data for the following periods, after which it is securely deleted or anonymised:

• Active account data: Retained for the full duration that your account remains active and registered on the platform.
• Post-account-closure data: Following voluntary account closure, core account and transaction records are retained for five (5) years for AML compliance and dispute resolution purposes, then permanently deleted.
• KYC documents: Identity verification documents are retained for five (5) years from the date of submission, in line with financial compliance requirements.
• Support correspondence: Live chat transcripts and email support records are retained for two (2) years from the date of the last message in a support thread.
• Marketing preferences and consent records: Consent logs are retained for the life of the account plus two (2) years. If you opt out of marketing, your opt-out preference is recorded and retained indefinitely to ensure we do not contact you again.
• Anonymised analytics data: Aggregated, anonymised usage statistics that cannot be linked back to any individual are retained indefinitely for product analytics purposes.

Data Breach Response

In the unlikely event of a data breach that poses a risk to your rights and freedoms, 7bdtk will notify affected players without undue delay and, where required, will report the incident to the relevant supervisory authority within 72 hours of becoming aware of the breach. Notifications will be sent to your registered email address and will include a clear description of what data was affected, the likely consequences, and the steps we have taken or propose to take to address the breach.

7 Your Privacy Rights

As a player on the 7bdtk platform, you have the following rights over your personal data. These rights can be exercised free of charge by contacting our support team via live chat or by writing to [email protected] from your registered email address.

How to Submit a Data Request

To exercise any of the above rights, contact our support team via the 24/7 live chat function available on every page of the 7bdtk platform, or send a written request to [email protected] from the email address registered to your account. Please clearly state which right you wish to exercise and provide enough detail for us to identify your account securely.

We will acknowledge your request within 48 hours (Bangladesh Standard Time, UTC+6) and provide a full response within thirty (30) calendar days. If the complexity or volume of requests requires additional time, we will notify you of the extension and the reason for it within the initial 30-day period.

We may need to verify your identity before processing a data request to prevent unauthorised access to another person's data. This is a security measure and is not intended to create a barrier to exercising your rights.

8 Contact & Data Officer

7bdtk takes its data protection obligations seriously. If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your personal data has been handled, please contact us using the details below.

Primary Contact

Email: [email protected]
Live Chat: Available 24/7 on every page of the platform
Response time: Within 48 hours (Bangladesh Standard Time, UTC+6)

Formal Complaints

If you are not satisfied with our response to a data protection concern, you have the right to escalate your complaint to the relevant data protection supervisory authority in your jurisdiction. 7bdtk commits to cooperating fully with any supervisory authority investigation and to implementing any required remedial measures promptly.

Policy Updates

7bdtk reviews this Privacy Policy at least once per calendar year and whenever there is a material change to our data processing activities. When we update this policy, we will revise the "Last Reviewed" date at the top of this page and, where the changes are significant, notify registered players via their registered email address with a clear summary of what has changed. Your continued use of the 7bdtk platform after a policy update constitutes your acknowledgement of the revised policy. We encourage you to review this page periodically to stay informed.